Unified Communications Market Insights, Trends, Growth & Forecast Analysis 2020-2025

Brief Overview

Unified communications provide a single framework for the integration of multiple devices and pave the way for informed decision-making. It is divided into four major components:-
• Telephony [includes cloud Private Branch Exchange (PBX) and cloud Voice over Internet Protocol (VoIP)]
• Unified messaging [includes Short Message Service (SMS), Instant Messaging (IM) and emails]
• Conferencing (includes web, audio, video, and telepresence)
• Collaboration platforms and applications

Amid the rise in digitization, the emerging trend of workplace transformation are bringing innovative approach to develop unified communications solutions. The increase in popularity of enterprise mobility and adoption of cloud-based services will uplift the implementation of unified communication in an organization. Moreover, the Unified Communications as a Service (UCaaS) is defined as a cloud-based collaboration and communication tool. It ease the sharing of important information within an organization.
The amalgamation of Artificial Intelligence (AI) with UC solutions has greatly benefited organizations in realizing their digital transformation goal. The rise in deployment of AI and Machine Learning (ML) in the communications sector has created several opportunities for team collaboration, thereby, enabling machine-to-human interaction.


The unified communication market can be segmented on the basis of application, organization size, solution, and region:

Factors Impacting the Unified Communication Market

The major factor driving the growth of market includes rise in the need for improved communication solutions, increased application areas, increase in market for cloud solutions and proliferation of smart devices, growth associated with end-use industries, demand from developing economies. Additionally , the Increasing Large Enterprise and SMEs demand for UCaaS and growing trends towards mobility and BYOD are vital factors driving the market growth.

The BYOD Trend

Nowadays, the sale of mobile phones are increasing continuously and this rise in trend of phones has adopted the use of unified communication among end users. Moreover, the enterprises are adopting bring your own device (BYOD) which will rise the demand of unified communication going forward.

Cloud-based solutions market growth

Currently, the majority of the businesses have adopted cloud technology which is providing enterprise affordable communication solutions. Cloud computing solutions provide easiness to function from anywhere and anytime. In addition, the implementation of cloud-based solutions enables organizations to combine supplementary infrastructure technologies.

Impact of Internet-of-Things

Cloud computing helps in the low-cost data storage, backup, and analysis so that small and medium enterprises (SMEs) and large enterprises can get the maximum benefit of an IoT infrastructure. Moreover, the IoT becomes the source of the data, while the Cloud becomes the ultimate destination for it to be stored this will impact the unified communication market.

Key Industry players
 Alcatel Lucent Enterprise (Nokia Networks)
 Avaya Inc. (Avaya Holdings Corporation)
 BT Group, Cisco Systems Inc.
 Huawei Technologies Co., Ltd.
 IBM Corporation
 Microsoft Corporation
 Mitel Networks Corporation
 NEC Corporation

Competitive landscape analysis provides a detailed strategic analysis of the company’s business and performance such as financial information, revenue breakup by segment and by geography, SWOT Analysis, key facts, company overview, business strategy, key product offerings, marketing and distribution strategies, new product development, recent news (acquisition, expansion, technology development, research & development and other market activities). The study also provides company’s positioning and market share of the overall market.

Timeline Considered for Analysis:
- 2019: Base Year
- 2020: Estimated Year
- 2020 to 2025: Forecast Period

Research Scope and Deliverables
Overview & Executive Summary
Market Drivers, Trends, Challenges and Opportunities
Market Size and Forecast Projections
Macroeconomic Indicators of Various Countries Impacting the Growth of the Market
Extensive Coverage of Industry Players including Recent Product Launches and Market Activities
Porter’s Five Force Analysis
Market Segmentation Analysis:
Industry report analyzes the global Unified Communication market by the following segments:
- Organization Sizes
- Application

Customization: We also offers customization’s in the industry report as per the company’s specific needs.

Key Questions Answered in the Global Unified Communication Industry Report
• What is the overall market size in 2019? What will be the market growth during the forecast period i.e. 2020-2025?
• Which region would have high demand for product in the upcoming years?
• What are the factors driving the growth of the market?
• Which sub-market will make the most significant contribution to the market?
• What are the market opportunities for existing and entry-level players?
• What are various long-term and short-term strategies adopted by the market players?

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  • Publication date: 20th September 2023
  • Base year: 2022
  • Forecast year: 2023-2033
  • Format: PDF, PPT,Word,Excel

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